FAQ

Are the LEGO® pieces 100% genuine and brand new?

Yes, all of the pieces we use are 100% genuine, brand new LEGO® pieces as we don’t want to compromise on quality.

Our charms have been specifically printed for us onto new LEGO® pieces.


Gift wrapping and packaging:

If you are sending the item directly to the recipient, just let us know and we can include a message of your choice inside the package so they know exactly who it’s from 🙂


Post & Packaging via Royal Mail:

Combined Shipping: Each aditional item has an extra shipping charge. This can vary depending on the shipping destination but will never be more than £1 per additional item.

Total Shipping Cost: The cost is reflective of the total price of packaging and the postage. Postage price may vary on your package depending on the value of the items (insurance cover) and the shipping location.

Tracked Shipping: Domestic parcel will be sent RM Signed for as standard. International shipping does not have tracking so we are unable to offer an update as to where your parcel is once it has left us.


Handling Time:

All of our products are made to order. The usual handling time varies from 1 to 6 business days (Monday to Friday) If you need anything by a certain time, please contact us first!


Custom and personalised orders

Most of our products can be changed to a colour[s] of your choice. Just let us know what you are looking for and we will be sure to answer as soon as possible.


Care instructions:

Plastics and Silver Plated materials will not hold up to heavy duty jewellery cleaners. Soap and water will suffice.


FAQ Updated on 12/03/18. 

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